Shipping returns

We ship through registered courier companies for orders within India only.
Orders are generally delivered within 6 business days. Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.

SHIPPING CHARGES
UNTOLD HOMES offers free shipping on all orders. .We want our customers to give maximum convenience. Shipping charges on any product is free , but in case of returns due to any reasons apart from wrong product received by the customer will be borne by the customer. The same needs to be shipped to us at 308/1 , Shehjada Bagh , Delhi – 110035 .Once the material is received we will replace it with your new order. Shipping of that replaced order will also be borne by the customer.

Any part cancellation or refund of the order may attract shipping charges on the balance order.

SHIPPING OF PRODUCTS
All orders are processed from our own warehouse in Delhi, India. Orders will be delivered to the shipping address mentioned at checkout.

NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package two times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

MODES OF PAYMENT
we are currently working on our payment gateway. You can pay us through paytm in the meanwhile.

RETURNS
UNTOLD HOMES endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to exchange your product for a replacement. We anyhow do not refund money in any given scenario.

To return or exchange a product or report any damages in transit please get in touch with our customer care within 48 hours of delivery at info@untoldhomes.com or call us at +91 84479 50144 from Monday to Saturday, between 10:00 AM to 6:00 PM. Please provide your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item. Our customer care team will look into the issue and respond to you within 48 working hours. Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are two failed delivery attempts by our shipping agency and/or the package is refused by the recipient.